What is a "private tour"?
A private tour is a tour organized for your party only: you are the only participant in the tour and the guide is dedicated to your party. This type of tour offers a few advantages:
- It is completely tailored to your pace, needs and interests
- It is organized around your schedule
- You do not have to wait for other participants
Do you offer group tours?
No, we only offer private guided tours.
Is there any dress code for the Duomo, the Uffizi or any other monument in Florence?
Yes, the dress code is pretty conservative in the churches in Florence as a religious buildings: no shorts, no miniskirts, no sleeveless, no bare shoulders. Bermuda pants, knee long skirts, T or Polo shirts are OK. Bulky bags and backpacks are not allowed in the Duomo/Belltower and at the Uffizi they have to be dropped in the cloakroom prior to entry.
Who lead your tours?
Our guides are passionate local experts in fields like art history, architecture and history. All of them are licensed guides, which means that they hold a university diploma (license, master or PhD) in art history or history and that they are native English speakers (or at least fluent in English).
Do all your guides speak English?
Yes, most of our guides are at least fluent in English and some of them are native English speakers.
How do you select your guides?
We follow a very strict recruitment process including:
- Regular interviews
- Screening of the reference letters and recommendations
- Sample tours: we try ourselves our guides on a selection of tours to check that they meet our quality criterias in guiding (in terms of knowledge, passion, level of English etc).
On top of all that, we continuously ask for our clients' feedback to help our guides improve the quality of their guiding.
Are your tours kid-friendly?
We have several tours specifically designed for families with children from 6 to 12y old like the Florence Treasure Hunt, the Florence Bike Tour etc. The rest of our tours, however, are designed for adults or teenagers with an interest for history and arts. There is no minimum age requirement. Of course, it depends on the personality and interest level of your children.
How long are your tours?
Our private guided tours last anywhere from 1.5 to 12 hours, depending on the type of visit (museum, day tour outside of Florence or monument etc).
Can I reserve a spot if I'm traveling alone?
Yes, of course! We do run private tours for solo travellers, this is no problem.
Can I make a reservation online?
Do you provide pick-up and drop-off for your tour ?
Yes for all the driving tours, we include a pickup from your hotel/apartment. Due to the small ground size of Florence, we generally do not plan a pickup from your hotel/apartment for the museum tours. If you'd like a pick-up or a drop off from the suburb of Florence (Florence Airport for instance) or further away like Siena, Pisa, Cinque Terre etc, please contact us and we will be pleased to provide you with a personalized quote for a private ground transportation or similar.
Do your guides adapt to their public ?
Our licensed guides have all trained for a few years at University to get their diplomas and speak at least English fluently. They have been selected not only because of the knowledge and experience they bring, but thanks to their ability to adapt to different publics: children, art lovers, novices, seniors, multi-generation families, corporate groups. Our guides all have a desire to share their knowledge and passion for Florence, the Art and the History.
What type of vehicles do you use in your private driving tour ?
We mostly use Mercedes or Volkswagen vehicles: Mercedes V-Class minivan, Volkswagen Caravelle as well as Mercedes E Class. Mercedes S class on demand and Mercedes Sprinter on demand for larger party. We also use sometimes other types of vehicles like Fiat Duplo / Doblo / Ducato etc.
All our vehicles are in best conditions, equipped with A/C and leather seats.
We have more people in our party than the maximum number of people listed on your tour. Can you still provide a private tour for us ?
What about the entrance tickets?
Entrance tickets are included in our tour prices and our licensed Guides have often special skip-the-line access for most monuments/museums so you won't wait in lines in most cases.
Do we have to queue?
Thanks to our licensed guides, you will skip the long waiting lines at most museums entrances. If you'd like, we can also buy pre-arranged entrance tickets in advance.
I am unsure about going on a private guided tour with your company but I am quite interested. Can you hold some option for me for a few days?
No, unfortunately, we cannot hold option for our private tours.
I cannot find some specific tour I have in mind. Can you accommodate us?
If you do not find a specific tour on our website, please do not hesitate to send us a request as there is a very high chance we can arrange this tour for you.
The tour I had in mind is not listed ?
Of course we also offer customized tours.
Do not hesitate to contact us regarding about tours in the lesser well known museums/castles or personal shopping tour and many more.
We also do offer any transfers, from/to the airport or within the city limits.
Can we take pictures during the private tours?
For the private walking tours of Florence neighborhoods, you can take as many pictures as you like. In most state-run museums like the Uffizi for example and most important churches like Santa Croce etc, you are not allowed to use flash but you can still use your camera with no flash.
What if I want to book a tour for tomorrow? Is it too late?
Do you offer any discount if I book several tours with your company?
Yes, we do provide a 10 € off per tour multiple booking discount if you book 3 tours or more with us.
Can I pay with a credit card?
Yes, our online secured payment platform by Societe Generale Bank(Sogenactif
) accepts Visa and Mastercard (this is one of the leading European Bank, headquartered in Paris). Our payment options are designed to make your checkout as easy as possible. We generally ask you to pay upfront the full amount of the tours if you are coming within the next few weeks and only a booking deposit by credit card (and the remaining amount on the tour date or a few days before) if you plan to come in more than 6 months time.
Can I skip the booking deposit and pay you in full for the private tour when I arrive?
Unfortunately not. In order to sign up for any of our private guided tours, we require at least an upfront deposit payment by credit card through our website.
What if I need to cancel my reservation?
Unique Private Tours provides a full refund for cancelled reservations up to 7 days before the tour date (except for the entrances tickets if they are non refundable). We regret that we cannot offer refunds for tours cancelled within a week of the scheduled appointment.
What if I have booked a walking tour, and it's raining that day?
Our private walking tours go ahead as planned, rain or shine (our guides will look for ways to keep you comfy and mostly out of the rain).
What if I'm late for my private tour or I don't show up?
If you are running late for your private tour, please do contact your guide or our offices to let us know. Your Unique Florence guide will wait for you for up to 30 minutes at the arranged meeting point. Please note that, if you arrive late at the meeting point, your private tour may be shortened to finish at the original scheduled time.
Do your private guides accept tips?
Yes they do. Tips are much appreciated by our private guides, but are certainly not expected. If your private guide has been excellent, please do not hesitate to give him some tip at the end of the tour.
What time/day is best to avoid the crowds in the museums/monuments?
Please contact us and we will be happy to give you specific recommendations for each museum/monument.
I've signed up for one of your private guided tours on your website. What should I expect now?
You should instantly receive an email with a link to download your confirmation with all the details of your private tour: guide contact details, meeting point, maps etc. If there is any change in the meeting point or guide contact details, we will resend you a new updated confirmation per email.
If we are unable to provide a private guided tour that you have requested or if your request is taking longer to fulfill than planned, we will let you know per email as soon as possible.
Do you offer private concierge services ?
Yes we do at the fare of 100 € per day of stay. You can have more details by contacting us directly.